This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Analyse internal and external information needs relevant to workplace
Develop or structure communication protocol(s) to meet organisational information needs and goals
Identify ways to adapt communication protocols to suit various contexts
Prepare materials to support and/or implement communication protocols
Direct others to communicate according to organisational requirementsand goals
Explain complex information to positively influence others
Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds
Identify and address any communication challengesto remove barriers to understanding
Identify and use a variety of communication styles relevant to varying audiences
Present information in a succinct, clear and persuasive manner
Evaluate differences in perspective and critically examine outcomes
Negotiate towards a final outcome with a focus on key outcomes
Confirm and implement outcomes of negotiation or communication using appropriate methods
Provide mentoring to others to assist them in achieving communication goals
Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations
Identify and document areas for improvement in communication for team or organisational practices
Implement plans to improve communication processes

Assessment Cover Sheet

BSBXCM501 - Lead communication in the workplace

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBXCM501 - Lead communication in the workplace

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: